Jonathan Dykes

Jonathan has spent almost all his professional life working in the language teaching industry. He started as an English language teacher but soon discovered that his talents lay outside the classroom. He is currently CEO of the IHLS Group which includes 16 language schools based in 7 different countries as well as Net Languages, a Web-based language school. He is a frequent presenter at ELT Conferences and occasionally writes about language teaching management issues on https://jonathandykesblog.wordpress.com

Plenary: Using new technology inside and outside the classroom

Whether we like it or not, the language teaching business is changing. Both in terms of what teachers do in the classroom and also in terms of what it means to have students in a classroom. The change is happening slowly but irrevocably and it’s likely to get faster. Do we want to be part of the change or are we going to sit back, stick to what we know best and watch from the side-lines as other, more technologically astute companies come and take great slices out of our market share? Maybe there’s a way we can combine our skills and experience with the best that modern day technology has to offer. This presentation aims to demonstrate what can be done, using tools and techniques that are readily available.

Workshop: Stick or Twist

Like many industries, the language teaching business is going through turbulent times. As owners and/or managers we need to consider how to react. Should we stick with what we know best and concentrate on trying to improve quality and value? Or should we invest time and money in new products and services which might be outside our normal comfort zone? There are clearly risks inherent in both approaches. This workshop, which is based on our experience running language schools in Spain and elsewhere, will consider how to evaluate these risks and suggest a number of strategies attendees may like to consider.

Ania Kolbuszewska

Ania Kolbuszewska has been involved in English language teaching and training for nearly 30 years. Throughout her career she has worked as a language coach, trainer, academic manager and school director. She has trained teachers of English as well as German, Spanish and French. For many years she has also been training trainers and academic managers as well as providing business and academic consultancy for private language schools and public schools in Poland, where she was based until moving to Switzerland, and internationally. Her current position is Director of Training at inlingua Basel.

A former Eaquals Board member and Director of Eaquals Accreditation and Consultancy Services, she now continues to work as an inspector for this international quality assurance organisation. She is the author of the “Eaquals Self-help Guide to Teacher Development” and co-author of Eaquals management competency framework. Together with her husband Andrzej Stęsik she has written Use of English materials for Pearson. Ania has been speaking regularly at international conferences on topics related to language teaching management. Ania is a founder member of IATEFL Poland and a member of Leadership and Management
SIG of IATEFL. Her interests include social communication, online training and gardening, for which regrettably she never has enough time.


Plenary: The Elusive Art of Giving Feedback

When you moved to a management position, chances are you were told to stick to the “sandwich” approach to giving feedback to your staff and you’ll be fine. Chances are also that this didn’t really help. As a form of communication, feedback is governed by rules which apply to a wide variety of professional contexts: post-observation, performance review, but also to all these tricky moments when you find yourself giving feedback to your nearest and dearest. 
In this seminar we will use the example of a post-observation session to examine features of successful feedback as well as some of the less obvious, yet essential do’s and don’t’s of feedback giving. We will explore together the concept of a drama triangle which will help us understand the roles we take on in communication and how these influence the outcome of feedback.

Workshop: I don’t believe in conflict, I believe in communication: how to move from being on opposite sides of the barricade to working together

This workshop continues on from the foundations laid in my plenary talk about feedback, but even if you missed my plenary, you can still join my workshop. In this session we will look at what conflict is, and explore how varying attitudes towards conflict may affect communication within a company. We will look at practical examples of confrontations or conflict situations and learn about tools which you may find useful in managing conflict.

Cambridge English

Cambridge English Language Assessment is part of the University of Cambridge. Cambridge English develops and produces the most valuable range of qualifications for learners and teachers of English in the world. Over 5 million people in 130 countries take our exams every year. Around the world over 20,000 universities, employers, government ministries and other organisations accept our certificates.

Speaker: Sarah Ellis - Integrating Technology into the classroom

Abstract: This session will introduce teachers to a range of practical ideas for integrating technology into a cycle of learning in the classroom. We will explore a number of tools and approaches for integrating digital learning and will introduce teachers to the Cambridge English Digital Framework for Teachers.

Biodata: Sarah Ellis is currently working in Assessment Services for Cambridge English Language Assessment. She has an extensive background in teaching, teacher training, assessment and exam management. She has trained teachers on CELTA and DELTA courses and is currently is involved in the Cambridge English teacher support programme which provides information, materials and support for teachers and academic directors. She is particularly interested in supporting teachers in developing digital skills and assessment literacy.

Select English

Select English was founded in 1991 by Mervyn and Helena Martin; today the school is run by Mervyn and his daughter Hanna. We are accredited by the British Council, and members of English UK. Located in the centre of Cambridge, the school is situated on a spacious campus comprising four historic buildings surrounded by well kept gardens; we have our own science laboratories and art studios - as well as high quality residential accommodation for our students in our own properties.
Each year, students from over 50 countries come to Cambridge to study with us - including children, teenagers and young adults on our popular summer programmes, as well as adult students studying on long term programmes during the academic year.

Speaker: Mervyn Martin - The Business of Running Schools: The Agony and the Ecstasy

Biodata: Mervyn Martin has a first degree in Russian and Czech, a PGCE and an MBA. After teaching EFL for 7 years in Kuwait, Indonesia and Czechoslovakia, he worked for the Bell Educational Trust in Cambridge for 12 years as Marketing Coordinator. In 1991 he joined St. Andrew’s Tutorial College and founded Select English. He has worked as Managing Director and proprietorof both companies for the last 15 years.

Jantar –Foreign Language School and Institute for Adult Education

Jantar was established as a school of foreign languages in 1992. With the adoption of the Adult Education Act, in 2010 Jantar established its Institute for Adult Education. Today the two institutions function as a joint educational centre for students of all ages.
Since 1992, we have been offering quality courses for students of all ages for a variety of languages – English, Italian, German, French, Spanish and Russian, as well as Croatian as a second language. We offer a range of courses, from general to specialised, all in line with the Common European Framework of Reference for languages (CEFR) and tailored to the needs of our students. In addition, we are an authorised Cambridge exam preparation centre. Our teachers are authorised Cambridge examiners, and we are one of the top Croatian schools according to the number of exam-takers and the biggest preparation centre in Dalmatia.
Jantar’s mission is to contribute to the development of language competencies and to increase the competitiveness of human resources in the national and European labour market. The two slogans that have been used by the company since its establishment, depicting the original vision and mission of its founder, Mirjana Sobin, are “Teaching is a work of HEART” and “Into a world without language boundaries”.

Speaker: Eva Jakupčević - Erasmus for teachers and schools


Pearson is the world’s largest education company, operating in more than 70 countries, helping people of all ages to make measurable progress in their lives. We provide a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
Our commitment to them requires a holistic approach to education. It begins by using research to understand what sort of learning works best, it continues by bringing together people and organisations to develop ideas, and it comes back round by measuring the outcomes of our products.

Speaker: Ida Grbić - How to measure student PROGRESS using technology?

Abstract: In this presentation we will take a look at how Progress - a test of English Language proficiency - is designed to support English language learners’ learning by measuring their learning progress. Progress uniquely combines computer-adaptive sections and non-adaptive sections in one test. Furthermore, Progress is a fully automatically scored test including productive speaking and writing skills. This ensures that the student’s proficiency level and progress are measured accurately and efficiently.

Biodata: Ida has been working for Pearson for nine years. Before that she worked as a teacher of English and French. During her time with Pearson, Ida has been managing several markets for ELT and is currently working as Business Development Manager for South Eastern Europe. The favourite part of her job is presenting and doing teacher training.


IDEC S.A. is a consultancy, high tech and training company based in Piraeus Greece. It is active in both the Greek and the transnational market.
Being established in 1989, it has achieved a combination of experience and know-how accumulated over the years, with the ideas and innovation of its young collaborators. IDEC has a wide range of expertise and products in a broad spectrum of topics.Our customer focused approach, provides our customers with a unique set of all-round services and assists them in building the future they want.
IDEC is certified according to ISO 9001 quality standard.

Speaker: Aris Chronopoulos - Quality Assurance in Education Institutions